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Frequently Asked Questions
Order
No, we do not ship overseas.
Transit time is 1 to 2 business days (Monday to Friday). Handling time is 1 to 4 business days (Monday to Friday). Order cut-off time is 4:00 PM (GMT-05:00) Eastern Standard Time.
To place an order, simply browse our website, select the items you wish to purchase, and proceed to the checkout. Follow the on-screen instructions to complete your order.
Shipping
The shipping cost is structured as follows: for shipments under $100, a charge of $10 is applied, while for shipments exceeding $100, a charge of $20 is imposed.
Yes, you can track your order by navigating to the Track Your Order page. You will find tracking information for each order there.
We accept the following credit and debit cards:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Meta Pay
- Google Pay
- Shop Pay
Return
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our return policy page for more.
To initiate a return or exchange, please contact our customer support team through the "Contact Us" page or send an email to support@clutza.com
We only allow returns for products that are new.
For returns due to a change of mind, items must be returned in their original condition within 30 days of receipt. Once the returned item is inspected and approved, a refund will be processed.
Commitment to Secure Transactions
We take the security of your information seriously. Our website uses encryption and other security measures to protect your data.
Our website is equipped with Secure Socket Layer (SSL) technology to encrypt the communication between your browser and our server. This encryption ensures the confidentiality of the data exchanged during the checkout process, making it extremely difficult for unauthorized parties to access your personal and payment information.
Look for the padlock icon in your browser's address bar during the checkout process to confirm that SSL encryption is active, providing you with an added layer of security.
Shopping at Clutza is not only a delightful experience but also a secure one. Our commitment to maintaining the highest standards of security ensures that your sensitive information is protected throughout the entire shopping journey.