Payment Policy
At Clutza we take your payment information security very seriously. We follow the Payment Card Industry Data Security Standard (PCI DSS) guidelines to make sure your payment details are processed, stored and transmitted securely.
Secure Transactions:
All transactions on our site are processed through secure, encrypted channels to keep your payment information private.
PCI Compliance:
We are fully PCI DSS compliant, your payment data is safe. Our systems are regularly audited to ensure we maintain this level of security.
Payment Terms & Conditions
We accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Union Pay
- Visa
Order Confirmation:
Once you make a purchase, you’ll receive an email with your order details and a unique order number. This email serves as proof of purchase, so be sure to keep it for reference.
Payment Authorization:
Your payment is authorized at the time of order. We won’t process or ship your order until the payment is successfully confirmed. If there are any issues with payment, we’ll notify you promptly.
Failed Transactions:
If your payment fails, verify your details (credit card, billing address, etc.) to ensure accuracy. If the issue continues, please contact our customer support team, and we’ll assist in resolving it as quickly as possible.
Currency:
All prices listed on Clutza are in US Dollars ($).
Refund Policy:
For refund details, refer to our Refund Policy. If you’re eligible, we’ll process your refund as per the guidelines, and you’ll be notified once it’s completed.
Refund From Payment Gateways:
The refund will be credited back within 10 business days to the payment method used for the original purchase, For example, if you paid with a credit card, the refund will be issued to the same card.
Payment Disputes:
If you encounter any issues with your payment, please reach out to our support team. We’ll promptly investigate the issue and work to resolve it, ensuring you're fully satisfied with your purchase.
Changes to Payment Policy:
Clutza reserves the right to modify this Payment Policy at any time. Any updates will be effective immediately after posting on our website. By completing a purchase, you agree to the updated terms.