Order Cancellation
Last Updated: May 2025
At Clutza, we aim to provide a smooth and hassle-free shopping experience. We understand that there may be situations where you need to cancel an order. Please read the policy below to understand how order cancellations work.
Cancellation Window:
Orders can be cancelled within 6 hours of purchase. After this period, your order may already be processed or shipped and cannot be cancelled.
Order Cancellation Eligibility
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Once the order has been shipped, we will not be able to cancel it. However, you may be eligible to return the item after delivery, in accordance with our return policy.
How to Request a Cancellation
To cancel your order, please contact our support team as soon as possible by sending an email to:
Include the following details in your email:
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Your full name
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Order number
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Reason for cancellation (optional)
Refunds After Cancellation:
If your order is successfully cancelled, your payment will be refunded to the original method within 7 business days.
Non-Cancellable Orders:
Orders that have already shipped or custom items may not be eligible for cancellation.
If you have any questions, feel free to reach out to our support team at support@clutza.com.